You have up to 7 (seven) calendar days (including weekends and holidays) to cancel or exchange the product. This is a right that is in article 49 of the Consumer Defense Code.
For the return to be validated, we need the invoice with the details of your order, the reason for the return inside the box and the seal on the product packaging must not be broken!
-Once the product is packaged, request an exchange by accessing "Contact Us", clicking here and filling out the form. Collection/posting times may vary depending on your region.
-The exchange or return of your product will only be carried out if everything is right, such as: the product in the original packaging, the seal cannot be broken, without signs of use, it will undergo a screening in our distribution center.
- If you requested the exchange for the same product, the new item will be sent to your address and you will receive emails with the step by step of your exchange.
-If the exchange is for a different product, as soon as the product returns to our distribution center and passes through the conference, we will issue an exchange voucher for the value of the returned product, so that you can make a new purchase.
-After release from the distribution center, we will send the exchange voucher to your email, within a maximum of 2 days.
If the status of your order is "invoiced" or "delivered to the carrier", we ask that you refuse delivery at your address and let us know by clicking here
As soon as we receive your order at our distribution center, we will proceed with the reversal in the form of payment that your purchase was made with.
If the status is different, contact our call center by phone: 2667-3219, from Monday to Saturday, from 8 am to 6 pm
The refund of the amount will be processed after receipt and analysis of the condition of the product(s) in our Stock.
For credit card orders, the amount will be reversed immediately.
Card operators usually credit the amount in up to 2 subsequent invoices.
For purchases made in bank slips, the amount is returned within 10 business days.
The data that is required for the deposit are:
- Full name;
- CPF number;
- Bank name;
- Bank account number,
- Agency Number.
Get in touch through Contact Us, clicking here , attaching photos of the box and the damaged product with as much detail as possible, so that we can solve it as soon as possible, ok?