Exchanges and Returns Policy
You have up to 7 (seven) calendar days (including weekends and holidays) to cancel or exchange the product. This is a right that is in article 49 of the Consumer Defense Code.
For the return to be validated, we need the invoice with the details of your order, the reason for the return inside the box and the seal on the product packaging must not be broken!
-Once the product is packaged, request the exchange by accessing "Contact Us", clicking here and filling out the form. Collection/posting times may vary depending on your region.
-The exchange or return of your product will only be carried out if everything is right, such as: the product in the original packaging, the seal cannot be broken, without signs of use, it will undergo a screening in our distribution center.
- If you requested the exchange for the same product, the new item will be sent to your address and you will receive emails with the step by step of your exchange.
-If the exchange is for a different product, as soon as the product returns to our distribution center and passes through the conference, we will issue an exchange voucher for the value of the returned product, so that you can make a new purchase.
-After release from the distribution center, we will send the exchange voucher to your email, within a maximum of 2 days.